Shipping

This Shipping Policy describes how PJX Retail Ltd under the brand name Pursual delivers its products to customers.

Order Processing

All orders are processed within 1 business day (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped. 

Any potential delays due to a high volume of orders or postal service problems that are outside of our control will be notified to you as we become aware.

Shipping Rates

UK Shipping

We offer free shipping throughout the UK, the estimated delivery time is 1-2 business days.

EU (European Union) Shipping

We offer EU shipping to the following countries: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden.

Shipping charges for your order will be calculated and displayed at checkout, the estimated delivery time is 2-11 business days.

*We don’t currently ship Worldwide or offer an in store pick up service.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us confirming your order has shipped.

If you haven’t received your order after the maximum shipping time stated for your shipping zone after receiving your shipping confirmation email, please contact us at info@pursual.co.uk  with your name and order number, and we will look into it for you.

Duties and taxes (including VAT)

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. PJX Retail Ltd (Pursual) is not responsible for these charges if they are applied as they are your responsibility as the customer.